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Take-Out Service, and Public Health Measures, Safety Plan

Library Take-Out Service has been re-implemented as part of the Provincewide Emergency Brake Shutdown announced on April 1, 2021. Grab & Go Service has been suspended.

As part of the further Enhanced Public Health and Workplace Safety Measures announced on April 16, Computer Access and public washroom access has been suspended at all branches. Please note our revised hours of operation.

 

Library Take-Out Service

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Step 1

Place holds online using your Library card or call the Library at 905-623-7322 ext. 2712. Pick-up is available from all branches.

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Step 2

You will receive an automated notification when your items are available for pick-up.

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Step 3

Pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).

Computer Access

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As of Saturday, April 17, all branches are closed to the public, and computer access and public washroom access have been suspended.

 

General Health Measures and Safety Plan

The public health regulations recently implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

What you Need to Know before Visiting

If you are interested in using our in-person services, here is what you need to know:

  • Take the COVID-19 self-assessment. If you have symptoms or may have been exposed to COVID-19, please stay at home and do not visit the Library.
  • Wear a 3 layer mask or face covering while inside as per the Durham Region Medical Officer of Health Instructions. Learn more about the Library's policy on COVID-19 – Screening & Face Coverings.
  • Everyone who enters the building to access full computers, printing, or washrooms, will be actively screened prior to entry and is required to provide contact information for Public Health contact tracing purposes.
  • If you are accessing Holds Service only, you will come in the main doors to the first desk and staff will collect and check out your holds for you. Material pick-up and drop off is contactless from the Take-Out Service desk.
  • Practice physical distancing and keep a distance of 6 feet or 2 metres from others.
  • Each branch is monitoring its occupancy capacity; you may have to wait in line outside the branch before you are permitted to enter. Once inside, remember to maintain a 6 feet (2 metres) physical distance.  As a courtesy to other members, we encourage you to keep your visit brief and not to stay longer than necessary. Please see our website for the occupancy capacity of each branch.
  • Wash or sanitize your hands often, including before and after touching materials. Hand sanitizer is available in branch and our public washrooms are open and available for use.
  • Access to the branch is limited to designated areas; full access to the Library remains closed in order to ensure that high touch areas are being cleaned regularly and to help ensure Library materials, that have gone though a five (5) day quarantine, remain virus free.

Safety Precautions

With the introduction of in-branch services, the health and safety of our staff and our members continues to be our top priority.

The reinstatement of our services follows:

  • The reopening framework provided by the Province of Ontario; and
  • The advice of Ontario Public Health regarding best practices within library, museum, and retail industries.

Here are some of the measures we have put in place:

  • Staff are screened prior to entering the workplace.
  • All staff have been issued and wear Personal Protective Equipment (PPE) while handling materials and offering public service.
  • Staff have been trained and follow hand hygiene protocols.
  • Hand sanitizer is available to members during their visit.
  • Enhanced cleaning of high-touch surfaces occurs regularly during opening hours.
  • Branches receive a full cleaning nightly.
  • Library branches have appropriate physical distancing protocols in place. Plexiglass is in place at the customer service desks.
  • Computer workstations are two metres apart to ensure physical distancing measures. Workstations are sanitized after each use.
  • Returned materials are quarantined for a minimum of five (5) days as a safety precaution.
  • According to provincial directives, and to keep you safe, we are monitoring occupancy capacity at our branches and limiting the number of people inside.
  • Everyone is asked to help stop the spread of germs by following proper hand hygiene and respiratory etiquette.
  • We will notify Durham Region Health Department (DRHD) of staff diagnosed with COVID-19, or exposed to high-risk contact to someone with COVID-19, and we will cooperate fully with their investigation.
  • Should a staff member become ill at work, we will follow protocols to ensure they receive the proper care, including following self-isolation and disinfecting procedures and follow applicable Public Health directives.
  • Should a member of the public become ill at the Library, we will follow protocols to ensure they receive the proper care and follow disinfecting procedures and follow all applicable Public Health directives.

COVID-19 Resources

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as Durham Region's website, the Province of Ontario’s website, and Public Health Ontario.

Vaccination Clinics

Starting Monday, March 8, 2021, at 8 a.m., residents of Durham Region can begin registering for appointments to receive the COVID-19 vaccine. Register online at www.durham.ca/vaccineappointment or call 1-800-841-2729 to book your appointment.

Garnet B. Rickard Recreation Complex will be used as one of eight sites across Durham Region for the COVID-19 Vaccination Clinics. Vaccinations are being provided to various priority groups, as outlined in the province’s vaccine distribution plan

More information:

 

Frequently Asked Questions

  1. How do I order items?
  2. How do I pick-up my items?
  3. Do I have to wear a mask?
  4. What kinds of items are eligible for Take-Out?
  5. How do I return items I am finished enjoying?
  6. I returned my items yesterday, why are they still appearing on my account?
  7. What safety precautions are in place?
  8. May I come in to use a computer or the washroom?
  9. I signed up for an eCard, can I still order books for Take-Out Service?
  10. How can I pay my Library fines?
  11. What about Book Club in a Bag Kits? May I return them? May I borrow more?
  12. There was one last title I really wanted to get - can staff get it for me when I pick-up my other items?
  13. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?
  14. I have received my vaccine. Do I still need to provide contact tracing information and respond to active screening questions?

Have other questions or need further assistance? Contact us via email or phone at 905-623-7322 ext. 2712.

How do I order items?

Place items on hold using the online Library catalogue, mobile app, or by phoning 905-623-7322 x2712 to speak with a staff member. Once you've placed the items on hold and selected the branch you would like for pick-up, you will receive an automated notification via phone, email, or text when your items are ready.

How do I pick-up my items?

All four branches in Bowmanville, Courtice, Newcastle, and Orono Branches have Take-Out Service hours available. An automated notification (phone, email, or text) will be generated when your items are available in your selected location. When you arrive at the branch, please wait in the designated area. You will scan your Library card at the self-serve scanner or provide staff with a piece of identification, and staff will check out your items. 

Do I have to wear a mask?

As per Durham Public Health Guidelines, all visitors to the Library for Take-Out Service are asked to wear a non-medical mask if they are able to do so.

What kinds of items are eligible for Take-Out?

All Library items with the exception of Storytime and Mini-Maker Kits are available for loan. Members may still check out up to 50 items at a time. However, holds may become available at different times. 

How do I return items I am finished enjoying?

Items being returned to the Library must be placed in any branch's exterior or interior drop box. Staff are not able to accept returned items at Take-Out Service desks.

I returned my items yesterday, why are they still appearing on my account?

Returned items are held in isolation for five (5) days after being received in the Library; items will not be checked-in until after that isolation period has elapsed. No fines will be incurred on your account as a result of items being held in isolation upon their return. 

What safety precautions are in place?

The safety of our community and staff are of the highest priority. Returned items are held in isolation for a minimum of five (5) days after they have been returned to the Library. Items that require additional attention for cleaning will receive it. All staff wear appropriate personal protective equipment while interacting with Library materials, and with our Library members at service points. Enhanced cleaning of high-touch surfaces (ex. computers, etc.) occurs regularly during open hours, with full cleaning of the branch every day.

May I come in to use a computer or the washroom?

Unfortunately, all branches are closed to the public, and computer access and public washroom access have been suspended.

I signed up for an eCard, can I still order books for Take-Out Service?

Absolutely! Those who have signed up for an eCard to access our services during closure may request to upgrade their eCard to place holds on items for Take-Out Service. Please contact us by phone or email for information on how to upgrade your card. 

How can I pay my Library fines?

At this time, we can only accept credit card payments for Library fines over the phone. Please contact Member Services at 905-623-7322 x2712 during Take-Out Service hours for assistance with your account.

What about Book Club in a Bag Kits? May I return them? May I borrow more?

Yes, you will be able to return your Book Club in a Bag during takeout hours. Please contact us to let us know when you plan on coming so we can prepare a bin to accept your return. You can contact staff in the branch during take-out service hours, email info@clarington-library.on.ca, or phone 905-623-7322 x2712.

You may also borrow new Book Club in a Bag Kits! Please visit the Book Club in a Bag page to make your reservation.

There was one last title I really wanted to get - can staff get it for me when I pick-up my other items?

We encourage you to place holds in advance, and wait until you receive an automated notification, to ensure your items are ready for you when you arrive. Items placed on hold after your notification may or may not be included in the pick-up order.

If no other Library members are waiting in line, and staffing capacity permits, staff may be able to fulfill walk-up requests.

I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

If you have items that are coming available for you soon, but you are not ready to pick them up, you can suspend your hold. This will keep your place in line, but items will not come available until you are ready. Access your online Library catalogue to suspend your holds, or contact us for assistance with your account.  

I have received my vaccine. Do I still need to provide contact tracing information and respond to active screening questions?

In accordance with directives from the Province and Durham Region Health Department, contact tracing and active screening is still required at this time even if individuals have been vaccinated.

 

Recent Updates

The Library will continue to issue updates regarding service plans and processes relating to the COVID-19 pandemic. For more information on how COVID-19 closures have affected the Library services you know and enjoy, please see our Service Updates page.