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Take-Out Service

Library Take-Out Service has been re-implemented as part of the Provincewide Shutdown announced on December 21, 2020. Grab & Go Service has been suspended.

 

Library Take-Out Service

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Step 1

Place holds online using your Library card. Pick-up is available from all branches.

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Step 2

You will receive an automated notification when your items are available for pick-up.

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Step 3

Pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).

 

General Health Measures – Provincewide Shutdown

The public health regulations recently implemented by the Ontario government in Durham Region include a range of additional restrictions affecting many businesses, as well as reduced limits on social gatherings. As per the restrictions, public libraries may offer contactless curbside pick-up of library materials and returns. Unfortunately, computer access is not permitted during the Provincewide Shutdown and will be suspended until further notice. We will continue to monitor changes in public health regulations and adjust library services as required to ensure the safety of both our staff and members.

What you Need to Know before Visiting

If you are interested in using our Take-Out Services, here are additional steps to take and what you need to know:

  • Take the COVID-19 self-assessment. If you have symptoms or may have been exposed to COVID-19, please stay at home and do not visit the library.
  • Wear a mask or face covering while picking-up library materials as per the Durham Region Medical Officer of Health Instructions. Learn more about the Library's policy on COVID-19 – Screening & Face Coverings.
  • Keep a distance of 6 feet or 2 metres from others while waiting to pick-up materials or returning items.
  • Wash or sanitize your hands often, including before and after touching materials.
  • Library materials have been quarantined for five (5) days before returning to circulation and are considered virus free after this period.

Safety Precautions

With the re-introduction of Take-Out services, the health and safety of our staff and our members continues to be our top priority.

The reinstatement of our services follows the reopening framework provided by the Province of Ontario, and the advice of the Ontario Public Health follows best practices within library and retail industries.

Here are some of the measures we have put in place:

  • All staff have been issued and wear Personal Protective Equipment (PPE) while handling materials and offering public service.
  • Staff have been trained and follow hand hygiene protocols
  • Hand sanitizer is available to members during their visit.
  • Enhanced cleaning of high-touch surfaces occurs regularly during opening hours.
  • Branches receive a full cleaning nightly.
  • Library branches have appropriate physical distancing protocols in place. Hygiene shields are in place at the customer service desks.
  • Computer workstations are two metres apart to ensure physical distancing measures. Workstations are sanitized between use.
  • Returned materials are quarantined for a minimum of five (5) days as a safety precaution.

COVID-19 Resources

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as:

Frequently Asked Questions

  1. How do I order items?
  2. How do I pick-up my items?
  3. Do I have to wear a mask?
  4. What kinds of items are eligible for Take-Out?
  5. How do I return items I am finished enjoying?
  6. I returned my items yesterday, why are they still appearing on my account?
  7. What safety precautions are in place?
  8. May I come in to use a computer or the washroom, or pick out my own books?
  9. I signed up for an eCard, can I still order books for Take-Out Service?
  10. How can I pay my Library fines?
  11. What about Book Club in a Bag Kits? May I return them? May I borrow more?
  12. There was one last title I really wanted to get - can staff get it for me when I pick-up my other items?
  13. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

Have other questions or need further assistance? Contact us via email or phone at 905-623-7322 ext. 2712.

How do I order items?

Place items on hold using the online Library catalogue, mobile app, or by phoning 905-623-7322 x2712 to speak with a staff member. Once you've placed the items on hold and selected the branch you would like for pick-up, you will receive an automated notification via phone, email, or text when your items are ready.

How do I pick-up my items?

All four branches in Bowmanville, Courtice, Newcastle, and Orono Branches have Take-Out Service hours available. An automated notification (phone, email, or text) will be generated when your items are available in your selected location. When you arrive at the branch, please wait in the designated area. You will scan your Library card at the self-serve scanner or provide staff with a piece of identification, and staff will check out your items. 

Do I have to wear a mask?

As per Durham Public Health Guidelines, all visitors to the Library for Take-Out Service are asked to wear a non-medical mask if they are able to do so.

What kinds of items are eligible for Take-Out?

All Library items with the exception of Storytime and Mini-Maker Kits are available for loan. Members may still check out up to 50 items at a time. However, holds may become available at different times. 

How do I return items I am finished enjoying?

Items being returned to the Library must be placed in any branch's exterior drop box. Staff are not able to accept returned items at Take-Out Service desks.

I returned my items yesterday, why are they still appearing on my account?

Returned items are held in isolation for five (5) days after being received in the Library; items will not be checked-in until after that isolation period has elapsed. No fines will be incurred on your account as a result of items being held in isolation upon their return. 

What safety precautions are in place?

The safety of our community and staff are of the highest priority. Returned items are held in isolation for five (5) days after they have been returned to the Library. Items that require additional attention for cleaning will receive it. All staff wear appropriate personal protective equipment while interacting with Library materials, and with our Library members at Take-Out Service points. 

May I come in to use a computer or the washroom, or pick out my own books?

Unfortunately, all branches are closed to the public, and computer access and public washroom access have been suspended. Library staff are happy to help you find your next great read or a new favourite movie by phone or email!

I signed up for an eCard, can I still order books for Take-Out Service?

Absolutely! Those who have signed up for an eCard to access our services during closure may request to upgrade their eCard to place holds on items for Take-Out Service. Please contact us by phone or email for information on how to upgrade your card. 

How can I pay my Library fines?

At this time, we can only accept credit card payments for Library fines over the phone. Please contact Member Services at 905-623-7322 x2712 during Take-Out Service hours for assistance with your account.

What about Book Club in a Bag Kits? May I return them? May I borrow more?

Yes, you will be able to return your Book Club in a Bag during takeout hours. Please contact us to let us know when you plan on coming so we can prepare a bin to accept your return. You can contact staff in the branch during take-out service hours, email info@clarington-library.on.ca, or phone 905-623-7322 x2712.

You may also borrow new Book Club in a Bag Kits! Please visit the Book Club in a Bag page to make your reservation.

There was one last title I really wanted to get - can staff get it for me when I pick-up my other items?

We encourage you to place holds in advance, and wait until you receive an automated notification, to ensure your items are ready for you when you arrive. Items placed on hold after your notification may or may not be included in the pick-up order.

If no other Library members are waiting in line, and staffing capacity permits, staff may be able to fulfill walk-up requests.

I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

If you have items that are coming available for you soon, but you are not ready to pick them up, you can suspend your hold. This will keep your place in line, but items will not come available until you are ready. Access your online Library catalogue to suspend your holds, or contact us for assistance with your account.  

 

Recent Updates

The Library will continue to issue updates regarding service plans and processes relating to the COVID-19 pandemic. For more information on how COVID-19 closures have afftected the Library services you know and enjoy, please see our Service Updates page.