Back to Top

Outreach Community Hub

Community outreach banner.

An Outreach Community Hub is now available at all Library branches. The new service has been created in partnership with the Region of Durham, in association with the Healthy Communities initiative.

Commencing the week of June 28, 2021 (August 11, 2021 at the Courtice Branch), Clarington Public Library branches will have an Ontario Works Outreach Worker onsite, during limited time periods, in order to connect community residents to a variety of social services supports and resources.

You can read the joint Clarington Public Library and Region of Durham press release here.

Services Offered

Ontario Works Outreach Worker will be onsite to help connect community residents to a variety of social services supports and resources, including:

  • Housing;
  • Food security;
  • Financial stability and literacy;
  • Counselling;
  • Crisis intervention;
  • Advocacy;
  • Service navigation;
  • Form application;
  • Case management;
  • Children’s Services referrals;
  • Trusteed Youth Program;
  • And more.

The Outreach Worker can communicate with community agencies on behalf of clients, assist with online government application forms, and help you navigate the social services system.


No appointments will be necessary. Commencing the week of June 28, 2021, the Outreach Worker will be available:

  • Bowmanville Branch: Tuesdays and Thursdays, 10 a.m. to 3 p.m.
  • Courtice Branch: Wednesdays, 10 a.m. to 3 p.m. (commencing August 11)
  • Newcastle Branch: Mondays, 1 p.m. to 3 p.m.
  • Orono Branch: Fridays, October 15th, 22nd, 29th, November 5th, December 3rd , 10 a.m. to 12 p.m.; or by appointment

NOTE: The Outreach service may be interrupted pending changes in Provincial restrictions applicable to public libraries – please check our Service Updates page for the most up-to-date information.

Due to COVID-19 restrictions, all visitors entering any Library branches are required to adhere to Public Health protocols (health screening, wear a three-layer mask, maintain six feet/two metres distance from others, etc.).

  • Please note that active screening and contact tracing will be required when using Library meeting rooms for this service. Staff on-site will complete this screening and contact tracing. You may also complete the provincial COVID-19 customer screening tool, and show staff the results on your mobile device. If you answer yes to any of the COVID-19 Symptoms, you will be denied entry.