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Clarington Public Library and Museum Service Updates

 

Service Updates

Service Update (June 3): Take-Out Service

We're excited to now offer Library Take-Out Service! Orders will be available for pick-up as of Monday, June 15th!

Simply place holds online using your Library card; pick-up is available from Courtice or Newcastle branches. A staff member will call when your items are available for pick-up at your chosen branch, then pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).

Due dates for all items on loan from before the closure period have been extended through to July 3.

Please see our Take-Out Service page for more information!
 

Service Update (May 15): Provincial Announcement

On May 14th, the Province of Ontario announced that public libraries may begin to offer curbside pick-up as long as it is safe to do so for both the public and staff. In preparing for this service, health and safety is at the forefront of the Library’s curbside pick-up plans.

It is anticipated that the Library will be able to offer curbside pick-up in early June providing that materials can be lent and returned safely.

Please continue to monitor the Library’s website for more information about the anticipated introduction of curbside pick-up and how this service will be offered.
 

Important Service Update (March 13): Clarington Public Library and Museum Closes Branches and Cancels Programs

With the recent global developments and growing concerns over the COVID-19 virus, including the World Health Organization's declaration of a pandemic and Ontario Government's decision to issue a ministerial order to close schools for an additional two weeks following March Break, Clarington Public Library and Clarington Museums and Archives has taken decisive action. 

The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library will be closing all Library branches effective March 14th, 2020 until further notice. All programs and activities, including March Break programs, drop-in programs, and meeting room bookings are cancelled. Refunds will be issued for any paid programs. 

We recognize the significant impact this decision will have on the community, but we firmly believe that this is the best option as the situation continues to evolve. Clarington Public Library will continue to monitor the situation and update residents on any changes to our operations.

Should you have any questions or concerns, please contact us.

Thank you for your patience and understanding,
Clarington Public Library

 

More Information

Library Material and Your Account

Please be advised that all loans and holds will be extended. Drop boxes will remain open. Should you have any questions about your account, please contact Member Services at info@clarington-library.on.ca.
 

eCollection

The Library will continue to offer virtual services. Check out our website for more information about how to access eBooks, eAudiobooks, eMagazines, eMovies, eComics, databases, and much more.

https://www.clarington-library.on.ca/ecollection
 

ePrograms

Enjoy Library programs, crafts, and activities from the comfort of home! We'll post videos of family crafts you can make together, storytime fun with our staff, and ways you can help your children learn at home!

https://www.clarington-library.on.ca/eprograms
 

Resources

For up-to-date information on the evolving situation, visit:

For local information regarding community agencies, emergency supports, financial security, food security, health and wellness, transit, and ways you can help, please visit the Region's Resources in the Community page, https://www.durham.ca/CommunityResources.

 

Frequently Asked Questions

Library Hours and Services

What are your hours of operation?
The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library has closed all Library branches effective Saturday, March 14 until further notice.

Please contact Member Services at info@clarington-library.on.ca if you have any questions, and staff will return your message as soon as possible.
 

What about Library programs? What about the meeting room I had booked?
All programs and activities, including March Break programs, drop-in programs, and meeting room bookings are cancelled. Refunds will be issued for any paid programs.

 

Library Material

Will the Library be offering curbside pick-up for materials?
Yes, the Library offers Take-Out Service! Members will begin receiving phone calls to notify them of available items as of Monday, June 8th, and take-out service for item pick-up will begin on Monday, June 15th.
Please see our Take-Out Service page for more information!
 

I have items that are due soon! Will I get fines?
All due dates have been extended for you. 
 

Can I renew my material through your mobile app?
Yes, you can still renew any material on loan through the app and online catalogue. If you renew items online, the new loan period will start as of the date of renewal.
 

Can I still return items via the book drop?
Yes, book drops at all branches will remain available.
 

What do I do if I want to return something that won’t fit in the drop box?
If members have borrowed items that can’t easily be returned via the external drop boxes (e.g. Storytime Kits, Mini-Maker Kits), we ask that you please keep them until we re-open. 
 

Can I still request something through inter-library loan?
All inter-library loan processing has been suspended. 

 

Holds

What will happen to my hold(s)? I just received a notification that something is ready for pickup.
Your holds will be waiting for you when we re-open. 
 

I’ve placed some new holds; when will they be ready for pickup?
New holds will not be fulfilled until after we re-open.
 

I requested a Book Club in a Bag Kit during your closure period, what will happen to that?
We are contacting members who have requested Book Club in a Bag Kits to arrange alternate dates for your requested item(s).

 

Library Accounts

I don’t have a Clarington Public Library account. Can I still access your eCollection?
You can with a temporary online card! Apply for a temporary card with our online form, or contact Member Services at info@clarington-library.on.ca. This temporary card will grant you access to our collection of eBooks, eAudiobooks, eMagazines, and streaming media.

When the Library re-opens, you can upgrade the temporary card to a full card with a piece of identification. The full card will enable you to check out physical items.

Temporary online cards will expire in four (4) months.
 

My account is blocked, how can I still access online items?
Please contact Member Services at info@clarington-library.on.ca to discuss your account.
 

It says my card has expired, what do I do now?
Please contact Member Services at info@clarington-library.on.ca to renew your Library card.

 

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