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Clarington Public Library and Museum Service Updates

Learn about the latest service updates regarding Clarington Public Library and Clarington Museums & Archives.

Services Summary

Last updated: June 3, 2021
Current service level: Take-Out Service; Computer Access suspended
Service level as of Monday, June 7: Take-Out Service; Computer Access and public washroom access available at the Bowmanville, Newcastle, and Orono Branches.

Location Holds Pick-Up Computer Access Browse Displays / Exhibits Quiet Study In-Person Programs Room Rentals
Library: Bowmanville Yes Yes; as of Jun 7 No No No No
Library: Courtice Yes No No No No No
Library: Newcastle Yes Yes; as of Jun 7 No No No No
Library: Orono Yes Yes; as of Jun 7 No - No No
Museum: Sarah Jane Williams Heritage Centre - - No - No No

Updates

 

General Health Measures and Safety Plan – Provincewide Emergency Brake Shutdown

The public health regulations implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see the Government of Ontario’s COVD-19 Public Health Measures and Advice and Roadmap to Reopen websites for more information.

What you Need to Know before Visiting

If you are interested in using our in-person services, here is what you need to know:

  • Take the COVID-19 self-assessment. If you have symptoms or may have been exposed to COVID-19, please stay at home and do not visit the Library.
  • Wear a 3 layer mask or face covering while inside as per the Durham Region Medical Officer of Health Instructions. Learn more about the Library's policy on COVID-19 – Screening & Face Coverings.
  • Everyone who enters the building to access computers, printing, scanning, photocopying, or public washrooms will be actively screened prior to entry and is required to provide contact information for Public Health contact tracing purposes.
  • If you are accessing Holds Service only, you will come in the main doors to the first desk and staff will collect and check out your holds for you. Material pick-up and drop off is contactless from the Take-Out Service desk.
  • Practice physical distancing and keep a distance of 6 feet or 2 metres from others.
  • Each branch is monitoring its occupancy capacity; you may have to wait in line outside the branch before you are permitted to enter. Once inside, remember to maintain a 6 feet (2 metres) physical distance.  As a courtesy to other members, we encourage you to keep your visit brief and not to stay longer than necessary. Please see our website for the occupancy capacity of each branch.
  • Wash or sanitize your hands often, including before and after touching materials. Hand sanitizer is available in branch and our public washrooms are open and available for use.
  • Access to the branch is limited to designated areas; full access to the Library remains closed in order to ensure that high touch areas are being cleaned regularly and to help ensure Library materials, that have gone though a five (5) day quarantine, remain virus free.

Safety Precautions

With the availability of in-branch services, the health and safety of our staff and our members continues to be our top priority.

The reinstatement of our services follows:

  • The reopening framework provided by the Province of Ontario; and
  • The advice of Ontario Public Health regarding best practices within library, museum, and retail industries.

Here are some of the measures we have put in place:

  • Staff are screened prior to entering the workplace.
  • All staff have been issued and wear Personal Protective Equipment (PPE) while handling materials and offering public service.
  • Staff have been trained and follow hand hygiene protocols.
  • Hand sanitizer is available to members during their visit.
  • Enhanced cleaning of high-touch surfaces occurs regularly during opening hours.
  • Branches receive a full cleaning nightly.
  • Library branches have appropriate physical distancing protocols in place. Plexiglass is in place at the customer service desks.
  • Computer workstations are two metres apart to ensure physical distancing measures. Workstations are sanitized after each use.
  • Returned materials are quarantined for a minimum of five (5) days as a safety precaution.
  • According to provincial directives, and to keep you safe, we are monitoring occupancy capacity at our branches and limiting the number of people inside.
  • Everyone is asked to help stop the spread of germs by following proper hand hygiene and respiratory etiquette.
  • We will notify Durham Region Health Department (DRHD) of staff diagnosed with COVID-19 or exposed to high-risk contact to someone with COVID-19, and we will cooperate fully with their investigation.
  • Should a staff member become ill at work, we will follow protocols to ensure they receive the proper care, including following self-isolation and disinfecting procedures and follow applicable Public Health directives.
  • Should a member of the public become ill at the Library, we will follow protocols to ensure they receive the proper care and follow disinfecting procedures and follow all applicable Public Health directives.

COVID-19 Resources

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as Durham Region's website, the Province of Ontario’s website, and Public Health Ontario.

 

Service Updates

Service Update (June 3, 2021): Provincewide Emergency Brake Shutdown, Enhanced Public Health and Workplace Safety Measures

With the announcement of the Enhanced Public Health and Workplace Safety Measures as part of the Provincewide Emergency Brake Shutdown (April 1, 2021) and the Reopening Ontario framework (May 20, 2021), as of Monday, June 7, Computer Access, including printing, scanning, and photocopying facilities, and public washroom access will be available at the Bowmanville, Newcastle, and Orono Branches. Take-Out Service for holds pick-up remains available at all four branches, and hours of operation have been maintained with no changes.

In accordance with the Emergency Brake Shutdown Provincial Framework with sports and recreational facilities being closed, Computer Access and public washroom access is not available at the Courtice Branch.

Please see the Government of Ontario’s COVD-19 Public Health Measures and Advice and Roadmap to Reopen websites for more information.

The public health regulations implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see our Take-Out Service page and the Museum's website for more information about available services.
 

Service Update (April 16, 2021): Provincewide Emergency Brake Shutdown, Enhanced Public Health and Workplace Safety Measures

With the announcement of Enhanced Public Health and Workplace Safety Measures as part of the Provincewide Emergency Brake Shutdown, as of Saturday, April 17, Clarington Public Library will be offering Take-Out Service for holds pick-up only at all four branches. All branches are closed to the public, and computer access and public washroom access have been suspended. Please note that our hours of operation have been revised.

The public health regulations recently implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see our Take-Out Service page and the Museum's website for more information about available services
 

Service Update (April 1, 2021): Provincewide Emergency Brake Shutdown, Take-Out Service and Computer Access

With the announcement of the Provincewide Emergency Brake Shutdown, as of Saturday, April 3, Clarington Public Library will be offering Take-Out Service for holds pick-up only at all four branches. Computer access, including printing, scanning, and photocopying, will be offered at the Bowmanville, Newcastle, and Orono Branches. Computer Access and public washroom access is not available at the Courtice Branch in accordance with the Emergency Brake Shutdown Provincial Framework with sports and recreational facilities being closed.

The public health regulations recently implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see our Take-Out Service page and the Museum's website for more information about available services
 

Service Update (February 19, 2021): Grab & Go Service, Museum Appointments and Exhibits

All four Library branches are currently offering contactless hold pick-up, computer access, and limited browsing via Grab & Go Service as of Friday, February 19 as part of Durham Region entering the Red Zone. The Sarah Jane Williams Heritage Centre is open to the public for pre-booked research appointments and self-directed tours of the Sarah Jane Williams exhibits.

The public health regulations recently implemented by the Ontario government in Durham Region include a range of restrictions affecting our operations as well as reduced limits on social gatherings and indoor capacity numbers. We will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see our Grab & Go page and the Museum's website for more information about available services
 

Service Update (January 13, 2021): Take-Out Service Maintained

In order to help keep everyone safe during the pandemic, the Library is continuing to follow public health guidelines as outlined in the Provincewide Shutdown directive. Libraries are permitted to remain open for contactless curbside, delivery, and pick-up. Library Take-Out Service will continue to be offered at all branches. However, please note our revised hours of operation with reduced evening hours as of Thursday, January 14.

All returned items are quarantined for five (5) days after which they are considered virus-free based on current research. After the isolation period, items are checked in from the date they were returned to the drop box.

You can access your favourite Library resources from the comfort of your own home and discover new ones. We have a wealth of materials available through our Virtual Branch and eCollection, in addition to an ever expanding selection of library programs on our YouTube channel.

Please see our Take-Out Service page and the Museum's website for more information about available Library services and the General Health Measures and Safety Plan in place, including what you need to know about visiting and safety precautions.

If you have questions, please contact Member Services at 905-623-7322 x2712.
 

Service Update (December 23, 2020): Take-Out Service and General Health Measures – Provincewide Shutdown

The public health regulations recently implemented by the Ontario government in Durham Region include a range of additional restrictions affecting many businesses, as well as reduced limits on social gatherings. As per the restrictions, public libraries may offer contactless curbside pick-up of library materials and returns. Unfortunately, computer access is not permitted during the Provincewide Shutdown and will be suspended until further notice. We will continue to monitor changes in public health regulations and adjust library services as required to ensure the safety of both our staff and members.

Please see our Take-Out Service page and the Museum's website for more information about available Library services and the General Health Measures in place, including what you need to know about visiting and safety precautions.
 

Service Update (November 23, 2020): General Health Measures – Durham Region Red Zone

The public health regulations recently implemented by the Ontario government in Durham Region include a range of additional restrictions affecting indoor dining, gyms, cinemas and other venues, as well as reduced limits on social gatherings and indoor capacity numbers (please see our Locations and Hours page for updated branch capacities). At this time, no additional restrictions have been announced for public libraries, beyond the measures that are already have in place. We will continue to monitor changes in public health regulations and will adjust library services as required to ensure the safety of both our staff and customers.

Please see our Grab & Go page and the Museum's website for more information about the General Health Measures in place, including what you need to know before visiting and safety precautions.
 

Service Update (November 14, 2020): General Health Measures – Durham Region Orange Zone

The public health regulations recently implemented by the Ontario government in Durham Region include a range of additional restrictions affecting indoor dining, gyms, cinemas and other venues, as well as reduced limits on social gatherings. At this time, no additional restrictions have been announced for public libraries or museums, beyond the measures that are already have in place. We will continue to monitor changes in public health regulations and will adjust library services as required to ensure the safety of both our staff and customers.

Please see our Grab & Go page and the Museum's website for more information about the General Health Measures in place, including what you need to know before visiting and safety precautions.
 

Service Update (October 2, 2020): Bowmanville Branch Re-Opens!

As of Monday, October 5th, the Bowmanville Branch will open for Grab & Go Service! The Bowmanville Accessibility Redesign Project has been completed; we thank everyone for their patience and their input and feedback throughout the process.

Bowmanville Branch will be open Monday to Thursday, 10am to 7:30pm, Friday 10am to 6pm, Saturday 10am to 4:30pm, and Sunday 12 to 4:30pm. Please see our Locations & Hours page for hours of operation across the system.

Members will be able to browse displays featuring high-interest items, pick up their holds, and access computers and WiFi (walk-in one-hour time slots available).

Members may once more select the Bowmanville Branch as the pick-up location for their Library materials! Log into your account to update your preferences and upcoming holds, or for holds already available for pickup, please contact the holding branch.
 

Service Update (September 1, 2020): Clarington Museums & Archives to Re-Open Sarah Jane Williams Heritage Centre

Clarington Museums & Archives is pleased to re-open the Sarah Jane Williams Heritage Centre to the public for pre-booked research appointments and self-directed tours of the Sarah Jane Williams exhibits as of September 14, 2020.

When the Sarah Jane Williams Heritage Centre re-opens, the interactive family-favourite activity space ClaringTOWN will not be available and in-house programing continues to be suspended because of the pandemic. Members may book appointments to complete research or take a self-directed tour of the Clarington At Work Exhibit.

Waverley Place remains closed as it undergoes structural restoration work to the flat roof, front porch, and other minor areas indoors. Access to the grounds may be limited as the restoration project is underway.

For more information or to book an appointment, please visit the Clarington Museums & Archives website, or view the September 1 press release.
 

Service Update (August 10, 2020): Grab & Go Service

The Library is excited to welcome the community back into the branches with Grab & Go service to access library materials and increased computer access, part of the Library's Stage 3 re-opening plans.

Courtice, Newcastle, and Orono Branches will open their doors to the public for limited browsing with expanded hours, self-serve hold pick-up, and computer access as of Monday, August 10. Bowmanville Branch remains closed as accessibility renovations are still underway.

Grab & Go service allows members to come into the branch to pick-up their holds and browse select displays in limited capacity “lobbies” of the Library; full access to bookshelves will not be available at this time. However, staff will be available to assist in selecting items, retrieving them from the shelves, or placing holds for future pick-up. Library members will be able bring items to staff to be checked out or usea self-serve kiosk.

Computer access continues as the Library introduces Grab & Go service, increasing available time to one-hour per session. Members can now walk in, use a computer, and print or scan documents; computers will be available on first come, first served basis. All stations remain physically distanced and will be cleaned between users. High-traffic and high-contact areas will also be disinfected regularly and as needed during open hours to ensure the safety of community members and Library staff.

Please seeour Grab & Go page for more information.
 

Service Update (July 28, 2020): New Expanded Hours!

You now have more hours to pick up your Library Take-Out or book Computer Access!

Starting today, the Courtice and Newcastle Branches have expanded hours for Library Take-Out Service. You can now pick up your orders six days a week! Take-Out is also available at the Orono Branch, with Computer Access available for booking at the three branches during Take-Out Service hours. Please visit our Locations & Hours page for full hours of operation.

You can also visit our Take-Out Service and Computer Access pages for more information or to make a computer reservation!
 

Service Update (July 16, 2020): Computer Access

Clarington Public Library is excited to be providing limited computer access as part of Stage 2 re-opening procedures.

Completing the registration process grants you access to one (1) time slot of 45 minutes computer access at the Courtice, Newcastle, or Orono Branch during Take-Out Service hours. For the safety of our staff and community members, there are various parameters in place that must be adhered to when entering the Library and during your time in the branch.

Please see our Computer Access page for more information.
 

Service Update (July 6, 2020): Orono Branch Opens for Take-Out Service

Starting Tuesday, July 7th, the Orono Branch will open as a Library Take-Out service point! The Orono Branch will be open for Take-Out on Tuesdays from 2:00 to 6:00 p.m., and on Saturdays from 10:00 a.m. to 2:00 p.m.

Please see our Locations & Hours page for full hours of operation.
 

Service Update (June 3, 2020): Take-Out Service

We're excited to now offer Library Take-Out Service! Orders will be available for pick-up as of Monday, June 15th!

Simply place holds online using your Library card; pick-up is available from Courtice or Newcastle branches. A staff member will call when your items are available for pick-up at your chosen branch, then pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).

Due dates for all items on loan from before the closure period have been extended through to July 3.

Please see our Take-Out Service page for more information!
 

Service Update (May 15, 2020): Provincial Announcement

On May 14th, the Province of Ontario announced that public libraries may begin to offer curbside pick-up as long as it is safe to do so for both the public and staff. In preparing for this service, health and safety is at the forefront of the Library’s curbside pick-up plans.

It is anticipated that the Library will be able to offer curbside pick-up in early June providing that materials can be lent and returned safely.

Please continue to monitor the Library’s website for more information about the anticipated introduction of curbside pick-up and how this service will be offered.
 

Important Service Update (March 13, 2020): Clarington Public Library and Museum Closes Branches and Cancels Programs

With the recent global developments and growing concerns over the COVID-19 virus, including the World Health Organization's declaration of a pandemic and Ontario Government's decision to issue a ministerial order to close schools for an additional two weeks following March Break, Clarington Public Library and Clarington Museums and Archives has taken decisive action. 

The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library will be closing all Library branches effective March 14th, 2020 until further notice. All programs and activities, including March Break programs, drop-in programs, and meeting room bookings are cancelled. Refunds will be issued for any paid programs. 

We recognize the significant impact this decision will have on the community, but we firmly believe that this is the best option as the situation continues to evolve. Clarington Public Library will continue to monitor the situation and update residents on any changes to our operations.

Should you have any questions or concerns, please contact us.

Thank you for your patience and understanding,
Clarington Public Library

 

More Information

Library Material and Your Account

Please be advised that all loans and holds from before the closure period will be extended until July 31. Drop boxes will remain open. Should you have any questions about your account, please contact Member Services at info@clarington-library.on.ca.
 

eCollection

The Library will continue to offer virtual services. Check out our website for more information about how to access eBooks, eAudiobooks, eMagazines, eMovies, eComics, databases, and much more.

https://www.clarington-library.on.ca/ecollection
 

ePrograms

Enjoy Library programs, crafts, and activities from the comfort of home! We'll post videos of family crafts you can make together, storytime fun with our staff, and ways you can help your children learn at home!

https://www.clarington-library.on.ca/eprograms
 

Resources

For up-to-date information on the evolving situation, visit:

For local information regarding community agencies, emergency supports, financial security, food security, health and wellness, transit, and ways you can help, please visit the Region's Resources in the Community page, https://www.durham.ca/CommunityResources.

 

Frequently Asked Questions

Library Hours and Services

What are your hours of operation?
The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library closed all Library branches effective Saturday, March 14, 2020.

Please see our Locations & Hours page for full hours of operation.

Please contact Member Services at info@clarington-library.on.ca if you have any questions, and staff will return your message as soon as possible.
 

What about Library programs? What about the meeting room I had booked?
All on-site programs and activities, including seasonal programs, drop-in programs, and meeting room bookings are cancelled. Refunds have been issued for any paid programs.

 

Library Material

Can I borrow Library books and other print materials?
Yes, you can still borrow materials! Please visit our catalogue to place your holds.
 

I have items that are due soon! Will I get fines?
All due dates for items borrowed from before the closure have been extended for you until July 31, 2020. For items borrowed through Library Take-Out or Grab & Go Services, please see your printed check-out slip, check your account online, or contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712.
 

Can I renew my material through your mobile app?
Yes, you can still renew any material on loan through the app and online catalogue. If you renew items online, the new loan period will start as of the date of renewal.
 

Can I still return items via the book drop?
Yes, book drops at all branches remain available.
 

What do I do if I want to return something that won’t fit in the drop box?
If members have borrowed items that can’t easily be returned via the external drop boxes (e.g. Storytime Kits, Mini-Maker Kits), please drop off the item during regular service hours.

 

Holds

What will happen to my hold(s)? I just received a notification that something is ready for pickup.
You will receive an automated notification (phone, email, or SMS) when items are available for pick-up. Please visit our Locations & Hours page for the hours of operation for each branch.
 

I requested a Book Club in a Bag Kit during your closure period, what will happen to that?
We have contacted members who had requested Book Club in a Bag Kits during the closure period to arrange alternate dates for their requested item(s). If you would like to make a new request, please see our Book Club in a Bag page.

 

Library Accounts

I don’t have a Clarington Public Library account. Can I still access your eCollection?
You can with a temporary online card! Apply for a temporary card with our online form, or contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712. This temporary card will grant you access to our collection of eBooks, eAudiobooks, eMagazines, and streaming media.

If you would like to upgrade your eCard to enable you to check out physical items, please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712.

Temporary online cards will expire in six (6) months.
 

My account is blocked, how can I still access online items?
Please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712 to discuss your account.
 

It says my card has expired, what do I do now?
Please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712 to renew your Library card.

 

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