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Library & Museum Services and Public Health Measures, Safety Plan

More information on the Library Services being offered as part of the Roadmap Exit Step framework.

As of Monday, March 21, wearing a mask is no longer required inside Clarington Public Library, Museums, & Archives locations. Staff and members may choose whether they want to wear a mask indoors. Please respect the personal space of others while in the Library and Museum.


Library Services

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Browse Displays and Library Shelves

You may browse the shelves in addition to displays featuring high-interest items from our collections, including adult fiction, movies and TV series, picture books and easy readers, non-fiction and biographies, French materials, and many more.

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Self-Serve Holds and Holds Pick-Up

Pick-up your holds in branch and check out with staff at the desk or at one of the self-serve kiosks.

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Study Tables

Study tables are available for use.

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Children's Areas

The children’s areas are open for use. We kindly ask you to clean your hands before and after using the space.

The building blocks are available.

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Computer Access

Computers are available on a first-come, first served basis. Printing, scanning, and photocopying facilities are available at all locations.

Members are permitted to bring their own devices for computer access in branch and set-up at the study tables throughout the branch.

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Library Hours

The Bowmanville, Courtice, and Newcastle Branches are open seven days a week. Evening hours are available at all four branches.

Please see our Locations & Hours page for more information.

Museum Services

As per Roadmap Exit Step regulations, Clarington Museums & Archives has re-opened the Sarah Jane Williams Centre for research assistance and/or self-directed tours of exhibits with no appointments required as of Monday, March 21, 2022. Hours of Museum operation are Monday to Friday, 10:00 a.m. to 4:00 p.m. Research appointments are encouraged so staff may have the requested materials available.

Please see the Museums & Archives website for information regarding research appointments, self-directed exhibit tours, and the General Health Measures and Safety Plan.


General Health Measures and Safety Plan – Roadmap Exit Step

The Library and Museum will continue to monitor changes in public health regulations and will adjust this Safety Plan as required to ensure the safety of both our staff and customers.

Please see the Government of Ontario’s COVD-19 Public Health Measures and Advice and website for more information.

What you Need to Know before Visiting

If you are interested in using our in-person services, here is what you need to know:

  • If you have symptoms or may have been exposed to COVID-19, please stay at home and do not visit the Library.
  • Practice physical distancing wherever possible.
  • Wash or sanitize your hands often, including before and after touching materials. Hand sanitizer is available in branch and our public washrooms are open and available for use.

Safety Precautions

With the availability of in-branch services, the health and safety of our staff and our members continues to be our top priority.

The reinstatement of our services follows:

  • The reopening framework provided by the Province of Ontario; and
  • The advice of Ontario Public Health regarding best practices within library, museum, and retail industries.

Here are some of the measures we have put in place:

  • Staff are passively screened prior to entering the workplace.
  • Staff have been trained and follow hand hygiene protocols.
  • Hand sanitizer is available to members during their visit.
  • Enhanced cleaning of high-touch surfaces.
  • Branches receive a full cleaning nightly.
  • Everyone is asked to help stop the spread of germs by following proper hand hygiene and respiratory etiquette.
  • We will follow the directives of Durham Region Health Department (DRHD) or Ontario Public Health of staff diagnosed with COVID-19 or exposed to high-risk contact to someone with COVID-19, and we will cooperate fully with their investigation.
  • Should a staff member become ill at work, we will follow protocols to ensure they receive the proper care, including following self-isolation and disinfecting procedures and follow applicable Public Health directives.
  • Should a member of the public become ill at the Library, we will follow protocols to ensure they receive the proper care and follow disinfecting procedures and follow all applicable Public Health directives.

COVID-19 Resources

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as Durham Region's website, the Province of Ontario’s website, and Public Health Ontario.


Frequently Asked Questions

  1. Who can come into the Library?
  2. How do I order items?
  3. How do I pick-up my items?
  4. Can I browse the shelves?
  5. What safety precautions are in place?
  6. May I come in to use a computer or the washroom?
  7. I signed up for an eCard, can I still order books?
  8. How can I pay my Library fees?
  9. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?
  10. Are meeting rooms and study spaces available?

Have other questions or need further assistance? Contact us via email or phone at 905-623-7322 ext. 2712.

Who can come into the Library?

All members of the public are welcome in the Library to browse the shelves, pick-up holds, study, use the children’s area, or access a computer.

How do I order items?

Place items on hold using the online Library catalogue, mobile app, or by phoning 905-623-7322 x2712 to speak with a staff member. Once you've placed the items on hold and selected the branch you would like for pick-up, you will receive an automated notification via phone, email, or text when your items are ready.

How do I pick-up my items?

All four branches in Bowmanville, Courtice, Newcastle, and Orono Branches have service hours available. An automated notification (phone, email, or text) will be generated when your items are available in your selected location. You will scan your Library card at the self-serve scanner or provide staff with a piece of identification, and staff will check out your items. 

Can I browse the shelves?

Yes! Access to browsing the full Library collection may continue.

What safety precautions are in place?

The safety of our community and staff are of the highest priority. All staff wear appropriate personal protective equipment while interacting with Library materials, and with our Library members at service points. Items that require additional attention for cleaning will receive it. There is enhanced cleaning of high-touch surfaces (ex. computers, etc.), with full cleaning of the branches every day.

May I come in to use a computer or the washroom?

Access to public washrooms and computer access, including access to printing, scanning, and photocopying facilities, is available at the Bowmanville, Courtice, Newcastle, and Orono Branches.

I signed up for an eCard, can I still order books?

Absolutely! Those who have signed up for an eCard to access our services during closure may request to upgrade their eCard to place holds on items for pick-up. Please contact us by phone or email for information on how to upgrade your card. 

How can I pay my Library fees?

We can accept credit card payments for Library fees over the phone, or you may pay your fines using cash, debit, credit at the service desk. Please contact Member Services at 905-623-7322 x2712 during service hours for assistance with your account.

I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

If you have items that are coming available for you soon, but you are not ready to pick them up, you can suspend your hold. This will keep your place in line, but items will not come available until you are ready. Access your online Library catalogue to suspend your holds, or contact us for assistance with your account.  

Are meeting rooms and study spaces available?

Study tables are available for use.

Room bookings for meetings and videoconferencing are available. Please see our Room Bookings page for more information.


Recent Updates

The Library will continue to issue updates regarding service plans and processes relating to the COVID-19 pandemic. For more information on how COVID-19 closures have affected the Library services you know and enjoy, please see our Service Updates page.