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Grab & Go and Public Health Measures

Grab & Go has replaced Take-Out Service as the Library enters Stage 3 of re-opening.

 

Grab & Go Services

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Computer Access

Walk-in to use the computers, with no appointments required. Computers are available on a first-come, first served basis, with a 1 hour time limit. 15-minute Rapid Access sessions are available.

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Browse Displays

Browse displays featuring high-interest items from our collections, including adult fiction, movies and TV series, picture books and easy readers, non-fiction and biographies, French materials, and many more.

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Self-Serve Holds

Pick-up your holds in branch and check out with staff at the desk or at one of the the self-serve kiosks.

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Expanded Hours

The Bowmanville, Courtice, and Newcastle Branches are open seven days a week. Evening hours are available at all four branches.

Please see our Locations & Hours page for more information, including branch capacity limits.
 

General Health Measures – Durham Region Red Zone

The public health regulations recently implemented by the Ontario government in Durham Region include a range of additional restrictions affecting indoor dining, gyms, cinemas and other venues, as well as reduced limits on social gatherings and indoor capacity numbers (please see our Locations and Hours page for updated branch capacities). At this time, no additional restrictions have been announced for public libraries, beyond the measures that are already have in place. We will continue to monitor changes in public health regulations and will adjust library services as required to ensure the safety of both our staff and customers.

What you Need to Know before Visiting

If you are interested in using our in-person services, here are additional steps to take and what you need to know:

  • Take the COVID-19 self-assessment. If you have symptoms or may have been exposed to COVID-19, please stay at home and do not visit the library.
  • Wear a mask or face covering while inside as per the Durham Region Medical Officer of Health Instructions. Learn more about the Library's policy on COVID-19 – Screening & Face Coverings.
  • Everyone will be actively screened prior to entry and be asked to provide contact information for contact tracing purposes.*
    • *Personal information is being collected during the pandemic for the purposes of contact tracing and may be provided to Durham Health, if necessary. It will be destroyed after 30 days. 
  • Keep a distance of 6 feet or 2 metres from others.
  • Wash or sanitize your hands often, including before and after touching materials.
  • Each branch is monitoring its occupancy capacity, so you may have to wait your turn to come inside. As a courtesy to other members, we encourage everyone not to stay longer than you need.
  • Access to the branch is limited to the designated Grab & Go service; full access to the library remains closed to ensure high touch areas are being cleaned regularly and to help ensure Library materials, that have gone though a five (5) day quarantine, remain virus free.

Safety Precautions

With the introduction of in-branch services, the health and safety of our staff and our members continues to be our top priority.

The reinstatement of our services follows the reopening framework provided by the Province of Ontario, and the advice of the Ontario Public Health follows best practices within library and retail industries.

Here are some of the measures we have put in place:

  • All staff have been issued and wear Personal Protective Equipment (PPE) while handling materials and offering public service.
  • Staff have been trained and follow hand hygiene protocols
  • Hand sanitizer is available to members during their visit.
  • Enhanced cleaning of high-touch surfaces occurs regularly during opening hours.
  • Branches receive a full cleaning nightly.
  • Library branches have appropriate physical distancing protocols in place. Plexiglass is in place at the customer service desks.
  • Computer workstations are two metres apart to ensure physical distancing measures. Workstations are sanitized between use.
  • Returned materials are quarantined for a minimum of five (5) days as a safety precaution.
  • According to provincial directives and to keep you safe, we are monitoring occupancy capacity at our branches and limiting the number of people inside.

COVID-19 Resources

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as Durham Region's website, the Province of Ontario’s website, and Public Health Ontario.

 

Frequently Asked Questions

  1. Who can come into the Library?
  2. Do I have to wear a mask in the Library?
  3. What items are available for Grab & Go?
  4. Can I browse the shelves?
  5. Is Take-Out Service still available?
  6. Can I use a computer in the Library?
  7. How do I check-out items I want to borrow?
  8. How do I return items I am finished with?
  9. I returned my items yesterday, why are they still appearing on my account?
  10. What safety precautions are in place?
  11. I signed up for an eCard, can I still place holds online, or check out books from in branch?
  12. Can I pay my Library fines?
  13. What about Book Club in a Bag Kits? Can I return them? Can I borrow more?
  14. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?
  15. Are meeting rooms and study spaces available?

     

Who can come into the Library?

All members of the public are welcome in the Library to browse display items, pick-up holds, or access a computer. To ensure physical distancing guidelines can be met, Library branches will have posted capacities, and you may have to wait for entry if a branch has reached capacity. We ask that those who are ill wait to visit the Library until they are well, and clear Ontario’s COVID-19 Self-Assessment.
 

Do I have to wear a mask in the Library?

As per Durham Public Health Guidelines, all visitors to the Library are asked to wear a non-medical mask if they can.
 

What items are available for Grab & Go?

Limited "Grab & Go" displays are available in the branches, with a focus on new, high-interest items for you to browse and borrow. These will include books, audiobooks, DVDs, Wonderbooks, and Launchpads. Storytime Kits and Mini-Maker Kits remain unavailable.
 

Can I browse the shelves?

Access to browsing the full Library collection is still limited, however staff can assist you by retrieving items from the shelves, or helping you place holds. Holds can still be placed over the phone or online and can now be picked-up in branch.
 

Is Take-Out Service still available?

No, with the introduction of our Grab & Go service, Take-Out Service will no longer be offered.
 

Can I use a computer in the Library?

Library computer stations are available for one-hour timeslots on a first-come, first served basis during open hours. Rapid Access stations will also be available, with 15-minute limits.
 

How do I check-out items I want to borrow?

Staff are available to check-out items at our Member Service desk; follow their prompts, as our setup has changed slightly! Self-Service Kiosks are also available in all branches.
 

How do I return items I am finished with?

Items can be returned to any Library branch’s exterior drop-box at any time. Returns are also accepted in branch during open hours.
 

I returned my items yesterday, why are they still appearing on my account?

Returned items are held in isolation for a minimum of five (5) days after being received in the Library. Items will not be checked-in until after that isolation period has elapsed. No fines will be incurred on your account as a result of items being held in isolation.
 

What safety precautions are in place?

The safety of our community and staff are of the highest priority. Returned items are held in isolation for a minimum of five (5) days after they have been returned to the Library. Items that require additional attention for cleaning will receive it. All staff wear appropriate personal protective equipment while interacting with Library materials, and with our Library members at service points. Enhanced cleaning of high-touch surfaces (ex. computers, self-service kiosks, etc.) occurs regularly during open hours, with full cleaning of the branch every day.
 

I signed up for an eCard, can I still place holds online, or check out books from in branch?

Absolutely! Those who have signed up for an eCard to access our services during closure may request to upgrade their eCard to place holds on items or enjoy Grab & Go service. Please contact us by phone or email for information on how to upgrade your card.
 

Can I pay my Library fines?

Library fines can be paid in branch with cash, debit, or credit, or via phone with credit.
 

What about Book Club in a Bag Kits? Can I return them? Can I borrow more?

Yes, you will be able to return your Book Club in a Bag during open hours. You can also borrow new Book Club in a Kits! Please visit the Book Club in a Bag page to make your reservation.
 

I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

If you have items that are coming available for you soon, but you are not ready to pick them up, you can suspend your hold. This will keep your place in line, but items will not come available until you are ready. Access your online Library catalogue to suspend your holds, or contact us for assistance with your account.  
 

Are meeting rooms and study spaces available?

No, meeting room bookings and study spaces are not included as part of Grab & Go service.