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FAQs

Computers and Internet Access

1. Does Clarington Public Library provide wireless access? 
2. Can I access data from my USB key on a library computer? 
3. Do I need a library card to use the computers or WiFi?

Printing, Faxing, and Scanning

4. Can I print something at the library? 
5. Can I print something from my mobile device?
6. Can I get a refund for my print job?
7. Are there fax services available at any of the branches? 

Library Cards and Borrowing Items

8. What do I need to get a library card? 
9. Can I use an image of my library card saved on my smartphone? 
10. I forgot my library card, can I show you some ID instead? 
11. I need to replace my library card, what do I do? 
12. I received the message "privilege has expired"/"card has expired" when I tried to log in to my account. What does this mean? 
13. How are fines calculated? What payment options are available? 
14. How many items can I borrow at one time?  
15. How will the Library contact me? Can I change my notfication preferences?

Holds

16. How do I place a hold on an item? 
17. Can I pick up a family member's holds? 
18. I'm going away on vacation, what will happen to any holds that might come in? 

Other

19. Does the library have meeting rooms I can book? 
20. Do you loan eBooks? How long is the loan period?

Computers and Internet Access

1. Does Clarington Public Library provide wireless access?
Yes, the Library provides WiFi access at all four branches.
 
2. Can I access data from my USB key on a library computer?
Yes, users can use their USB keys on computer stations in all four branches. If you are creating or editing a word processing, spreadsheet, or presentation file, Microsoft Office software is available in all of our branches. If you need a USB key, Clarington Public Library sells 1GB USB keys at the Circulation Desks.

3. Do I need a library card to use the computers or WiFi?
No, a library card is not required to use library computers; guest passes are available at the Information Services desks. Each branch's WiFi is an open hotspot with no log ins or authentication required. 

Printing, Faxing, and Scanning

4. Can I print something at the library?
Yes, printers are available in all of our branches. You can print in black & white or colour on a variety of page sizes. Coins or tap-only electronic payments are accepted at the machine, including credit, debit, Apple Pay, and Google Pay.

  • Letter (8.5x11): $0.15 per side black & white, $0.35 per side colour
  • Legal (8.5x14): $0.15 per side black & white, $0.35 per side colour
  • Ledger/Tabloid (11x17): $0.20 per side black & white, $1.00 per side colour

Please note that if paying electronically, there is a minimum payment of $1.00, and a maximum payment of $20.00.

5. Can I print something from my mobile device?
Yes, you can print directly from your smart phone or tablet. Please note that you can currently only print on letter (8.5x11) and with black & white at this time.

To print from a mobile device, please visit our mobile printing site at https://printeron.net/clarington/print and follow the prompts. You can even send your print jobs from your desktop or devices at home, then pick them up in the branch! Print jobs will remain on the mobile server for 30 minutes before being deleted.

You can also email the print job directly to the printer. Email clarington_mobile@printspots.com, then at the paystation use the touch screen to log in with your email to print the job.

6. Can I get a refund for my print or photocopying job?
We do not provide refunds for print or photocopying jobs. However, if you are dissatisfied with the outcome of your job, please bring the completed job to a staff member to inquire about a reprint. Suitable reasons for a reprint include; paper was damaged during printing, or, the toner is faded or discoloured. Please bring any other printing or photocopying issues to the attention of a staff member.

7. Are there fax or scanning services available at any of the branches?
Scanning to an email address is available at no charge at all branches using the all-in-one printer-photocopiers. 

The Library does not offer fax services. There are a number of organizations that offer fax services in Clarington:

Library Cards and Borrowing Items

8. What do I need to get a library card?
A new library card is free and there is no age restrictions for having one. Sign up for one at the Circulation Desk of any branch by presenting a piece of identification or official document that has your name and current address on it. Please notify us of any changes in your personal information, as it is your responsibility to keep your contact information current. For more information, please visit the Membership page, or contact Circulation Services at 905-623-7322 x2709.

9. Can I use an image of my library card saved on my smartphone?
Yes, you may use an image of your library card saved on to your smartphone, PDA, tablet, or other mobile device for the purpose of checking out materials.
 
10. I forgot my library card, can I show you some ID instead?
Yes, the Library will accept a piece of ID in lieu of a library card for the purpose of checking out materials. If you have one of our newer Library cards, they include key  tags, which allow you to carry a small version of your library card on a key ring.
You can also keep a copies of your and your family's cards on our mobile app!
 
11. I need to replace my library card, what do I do?
The fee to replace a damaged, missing, lost, or stolen card is $2.00 for adults and $1.00 for children (under age 12).
If your card has been lost or stolen, report it immediately by calling Circulation Services at 905-623-7322 x2709; you are responsible for the items borrowed on your card until it is reported missing.
 
12. I received the message "privilege has expired"/"card has expired" when I tried to log in to my account. What does this mean?
Your Library card expires every five (5) years. To renew your card for another five years, please bring a piece of identification or official document that has your name and current address on it to any branch. To temporarily renew your card, please contact Circulation Services at 905-623-7322 x2709.
 
13. How are fines calculated? What payment options are available?
Fines are calculated by charging a daily fee on each item that is overdue. Members may pay their fines using cash, debit, credit card, or personal cheque.
For more information on the fees attached to different items, please see the Membership page.
 
14. How many items can I borrow at one time?
A member is allowed up to 50 items on his or her card. This may be any combination of books, magazines, audiobooks, music CDs, DVDs, and video games. 

15. When and how will the Library contact me? Can I change my notfication preferences?
The Library contacts members to notify them about their account status, program registration, and Library promotions. Notification options include phone, email, and SMS/text. Please see our Communications page for details and options.

Holds

16. How do I place a hold on an item?
To place a hold on an item in the Library catalogue:

  1. Search for the item you are interested in, and click on the item's title or cover.
  2. Click on the "Place Hold" link displayed below the book cover.
  3. Type in your library card number and PIN, and click the "Place Hold" button.

 
17. Can I pick up a family member's holds?
Yes, you are able to pick up a family member's holds as long as you have the number of the library card that the hold was placed on.
The Library's mobile app allows you to link accounts to save and manage your family's cards!
 
18. I'm going away on vacation, what will happen to any holds that might come in?
You have five (5) days to pick up a hold once you are notified via a telephone call or email message. If you will be away, you can suspend your holds so no items will come in for you while you are gone. Your position in the hold queue will be maintained. To suspend your holds:

  1. Log into your account through the catalogue or the My Account link.
  2. Click the "Holds" link, and select the items you wish to suspend.
  3. At the bottom of the screen, make sure "Suspend Selected" is selected, and choose the date you will return.
  4. Click the "Suspend Selected" button.

Other

19. Does the library have meeting rooms I can book?
Yes, the Bowmanville, Courtice, and Newcastle Branches have meeting rooms that may be booked, and the Courtice Branch has a digital media lab, The Studio, that may be booked.

Individuals wishing to book a room must complete the application form and be a Library member. The application form is available online, and may be returned in person, faxed, or emailed. Presently, the Library is waiving fees for those interested in using our rooms. For more information about library meeting rooms and rules of use, please see the Meeting Room Policy.
 
20. Do you loan eBooks? How long is the loan period?
Yes, Clarington Public Library loans eBooks through OverDrive and the Southern Ontario Library Service (SOLS). The loan period is 7 or 14 days, depending on your personal preference. For more information on eBooks and downloadable audiobooks, including getting started, compatible devices, and video tutorials, please see the OverDrive page.